How can I see if someone didn’t get an email?

You should contact so we can look into it further as this could be down to a number of factors including:

Bounce Backs

This is when an email does not arrive in the recipient’s mailbox and instead is ‘bounced’ back to the sender with an error message.

Understanding the different types of bounce backs is essential; some can be solved by contacting the person while others require you to write new content.

The main types of bounce backs are:

1) Hard Bounce: The email address no longer exists.

2) Soft Bounce, Auto Responder: The person is out of the office or the mailbox is full and not accepting emails.

3) Transient, Message Delayed, DNS Error: There were problems connecting to the person's mail server.

Spam Complaints

A spam complaint occurs when a subscriber clicks ‘Mark as Spam’ in email clients like Hotmail or Gmail.

We will deactivate the subscriber who made a spam complaint and prevent you from adding them again.

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