Track chair: Contacting an author directly

To contact an author, you first need to go to Submissions hub of the system:

Then select  List of Submissions tab. Here you have the option to search for either the ID or Title of the paper or you can look specifically for the author. 

Once you have the submission with the author that you wish to contact, you'll need to click on the title of it to expand the view.

Submission card with all the details will open up. Click next to the author's name to see authors details and select Contact this author as below: 

If you click the button, the Communication hub will open up, directly in the Writing step. Compose your email and send it out.