Old reg: My credit card payment failed. What next?
The Ex Ordo registration system allows you to make payments with credit cards, via PayPal or Realex.
The 3 most common problems that occur are:
- Error with a PayPal - Payment failed
- Error with Realex - Payment failed
- Payment completed but not marked as ‘paid’ in the Ex Ordo system
Payment failed - PayPal and Realex Error
If an error occurs during the payment process on PayPal’s website, the error is connected with PayPal site. Thus due privacy/security purposes, PayPal will not deal with Ex Ordo on your behalf, you must contact their support team directly. Visit: https://www.paypal.com/ie/cgi-bin/webscr?cmd=_contact-phone
If the conference is using Realex, and you encounter a 110 or 101 Error in Ex Ordo system. Please contact the conference organisers.
Payment not marked as Paid in Ex Ordo system
If your registration/payment is still marked as ‘Pending’ having received an invoice following completing the payment process, please contact Ex Ordo Customer Support Team at firstname.lastname@example.org for assistance.