Cancellations and Refunds

When delegates begin to register for your conference and pay their registration fees, you should bear in mind that it is always possible that some delegates who have already paid may wish to cancel their registration. For this reason, you will need to have a cancellation policy which sets out your conference's approach to dealing with cancellations and refunds.

The cancellation policy should ideally be hosted on your conference's own website, along with contact information for the conference organisers, and we have provided you an example of the sort of details that your cancellation policy ought to include.

Cancellation Policy

An administration fee of 30% will apply to registration and accommodation cancellations received on/before 26 July 2013.

No refunds can be made for any cancellations received after 26 July 2013.

Registrants may transfer their registration to a colleague and an administration fee of €25 will apply.

All refunds due will be processed after the conference.

Cancellations must be received in writing by the conference secretariat by the dates specified. Credit cannot be given for unused service, unattended events or early termination of attendance.

How to set this up in Ex Ordo?

Cancellation policy link can be added in the main Settings panel that you can reach from your registration dashboard as below:

Before selecting the payment type all delegates will have to agree with your Terms and Conditions at the final step of their registration:

Managing Refunds

We have more information on managing refunds in our guide here.

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